ATTENTION DEBIT AND CREDIT CARD HOLDERS!
In the beginning of September, like many other financial
institutions, Norfolk Credit Union received information regarding an illegal
data intrusion and card compromise that took place at The Home Depot. Sources
say over 56 million debit and credit cards may be at risk. Norfolk Credit Union
has to absorb the costs of protecting our cardholders.
The financial industry believes retailers should be held accountable and make
payment for these costs. They should lose money since they lost customer data.
They are costing credit unions money because of their bad business practices and
not protecting their systems. We are being impacted for nothing we did…our
systems were not breached and we shouldn’t have to pay to absorb the costs of
protecting our cardholders.
NCFCU is working closely with MasterCard to find out which of our members’
accounts may have been compromised. If necessary, NCFCU will notify members if
their account has been compromised and if their card needs to be blocked and
reissued or if any other action needs to take place with regards to their
Please know that NCFCU has fraud protection strategies and mitigation tools in
place that are designed to protect our members and the credit union.
As always members should carefully examine activity on their accounts (online
and by reviewing monthly statements) and contact us immediately at
508-528-3360, if there is any unauthorized activity.